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Frequently asked questions

Your Lourdes Holidays

Accommodation

What is the room rate at the hotel?
The rate varies from one room to another and depends on the number and age of the guests and the date of your booking. Find our guaranteed best room rates on the website www.hotelgallialondres.com.
How much does it cost to stay at the hotel?
The cost varies from one room to another and depends on the number and age of the guests and the date of your booking. Find our guaranteed best room rates on the website www.hotelgallialondres.com.
What type of accommodation can I book at the hotel?
The Grand Hôtel Gallia & Londres proposes double, twin, triple and quadruple rooms as well as suites. All rooms and suites are well equipped and have their own private bathroom.
How do I book a stay at the hotel?
You can book directly via the hotel website. Alternatively, you can send an email to the hotel reception, [email protected], or phone on +33 (0)5 62 94 35 44.
What is the booking procedure?
To confirm your booking, we shall ask you to pay a deposit of €100 per room. Cancellation is free except within 48 hours of your planned arrival date. In the event of late cancellation or failure to arrive on your check-in date, the hotel reserves the right to invoice you for the first night. This does not apply to special offers for which no cancellations, modifications or refunds are possible.
What other options are available at the hotel?
We can provide optional extras like breakfast, lunch, dinner, spa and beauty treatments and parking space.
What are the hotel’s check-in and check-out times?
You can check in from 2 pm and must check out by 10 am at the latest.

Services& Facilities

What services and facilities does the hotel propose?
The Grand Hôtel Gallia & Londres proposes 2 restaurants, a terrace bar, a gated car park, access to bicycle facilities, room service, mini-bars in the rooms, and spa & wellness facilities with beauty treatments.
Does the hotel have a concierge service?
There is no concierge service at the Grand Hôtel Gallia & Londres. Our reception staff are all on hand to satisfy your needs and answer your questions.
Does the hotel have a concierge service?
There is no concierge service at the Grand Hôtel Gallia & Londres. Our reception staff are all on hand to satisfy your needs and answer your questions.
Does the hotel have a left-luggage service?
Yes, the Grand Hôtel Gallia & Londres provides a left-luggage service.
What are the reception desk’s opening hours?
The daytime staff and a night watchman ensure reception is open 24 hours a day.
What facilities are provided in the hotel rooms?
High-speed fibre optic Wifi is available in all rooms as well as a courtesy tea & coffee tray with a USB kettle, reading lamps, a soft duvet, a flat-screen TV with satellite reception and 60 international channels, a free safety-deposit box, two-way air-conditioning, and a private bathroom with shower or bath, courtesy NUXE toiletries, a hairdryer and a makeup mirror. The hotel room mini-bar and the laundry service are optional extras. Dressing gowns and slippers are available with some room categories.
Are pets allowed in the hotel?
Small pets are accepted (for an additional charge). Please contact reception about this prior to your arrival.
Is the hotel suitable for families?
The Grand Hôtel Gallia & Londres is perfect for families. Our staff are on hand to take care of you and your loved ones.
Is the hotel suitable for disabled persons?
The Grand Hôtel Gallia & Londres is accessible to people with disabilities and fully complies with all disabled standards in terms of doors, lifts and the rooms themselves.
Is it a romantic hotel?
The Grand Hôtel Gallia & Londres offers a particularly romantic setting. The stylishly comfortable rooms, the wooded grounds and river, the terrace in the shade of the castle, the so-called “love seats” with views of the grounds - perfect for long conversations - and the restaurant’s stylish alcoves for a magical and intimate dining experience... all invite you to share some wonderfully romantic moments.
What services are available for couples?
Contact reception if you have a special moment to prepare, want to surprise someone with treats awaiting in your room, in the wooded grounds or in the terrace bar, or wish to book one of the restaurant alcoves or a private treatment room for two at the spa. You can also combine these twosome experiences with a private function to celebrate your big occasion with family and friends (engagement, birthday, wedding anniversary, renewed wedding vows, etc.). Sophistication, elegance and serenity, for unforgettable events that leave everyone in awe.

Accessibility

How do I get to the hotel?
You have direct access to the Grand Hôtel Gallia & Londres from the spacious, gated car park. You can also come by plane and take the airport shuttle bus. Or you can come by train. Contact reception if you prefer to book a taxi.
Does the hotel have an airport shuttle service?
Ask reception about all means of transport, including the airport shuttle and taxi services.
Is it easy to park at the hotel?
Parking is very easy thanks to the hotel’s own spacious, gated car park. The roads around the hotel follow a one-way system. Check with reception and/or on your GPS before arrival.
Is the hotel near the town centre?
The Grand Hôtel Gallia & Londres is located in the heart of the lively part of Lourdes, just a stone’s throw from the Shrine and all the essential amenities.
In which district is the hotel located?
The Grand Hôtel Gallia & Londres is in the lower part of the town which includes the Shrine of Our Lady of Lourdes. Throughout the year, various events get the district buzzing with activities and walkabouts that appeal to all audiences.
Which towns are close to the hotel?
Towns near the Grand Hôtel Gallia & Londres include Tarbes (22 km), Bagnères-de-Bigorre (22 km), Pau (38 km) and Cauterets (30 km). Auch (96km), Bayonne (149km), Toulouse (176 km)…

Restaurants

Does the hotel have its own restaurant(s)?
The Grand Hôtel Gallia & Londres has 2 restaurants, one in “Grand Siècle” style with chandeliers and panelling, the other in a brighter, more modern style and overlooking the grounds. There’s also a bar that extends into a vast terrace in the shade of the trees and the castle.
How do I book a table at the restaurant?
To book a table, simply send an email to the hotel reception, [email protected], or phone on +33 (0)5 62 94 35 44.
What type of breakfast is served at the hotel and at what time?
A continental breakfast is served in the form of a buffet. It includes fresh, local produce of high quality: pastries, locally-baked bread, traditional jams, dairy products, cereals and dried fruit, scrambled eggs, sausages, bacon, Pyrenean charcuterie and cheese, hot drinks and fruit juices.
What restaurants can be found near the hotel?
Nearby, you'll find a wide variety of snack bars, fast-food restaurants, bars, cafés, and restaurants serving traditional dishes or international cuisine.

Recreation / Discoveries / Sightseeing

What activities are available at the hotel?
On the premises of the Grand Hôtel Gallia & Londres you’ll find a NUXE Spa wellness centre. Book ahead to use the jacuzzi, hammam and sauna or for massages delivered by professional beauticians using high-quality beauty products.
Does the hotel have it’s own swimming pool(s)?
The Grand Hôtel Gallia & Londres has no pool but there is a heated jacuzzi bath. This can be used when you book for our NUXE Spa wellness centre.
Does the hotel have it’s own spa?
The Grand Hôtel Gallia & Londres has a spa with jacuzzi, hammam and sauna facilities. Our spa centre also proposes beauty treatments and massages. Admission and treatments must be booked in advance.
Does the hotel have it’s own wellbeing centre?
The Grand Hôtel Gallia & Londres has a spa with jacuzzi, hammam and sauna facilities. Our wellbeing centre also proposes beauty treatments and massages. Admission and treatments must be booked in advance.
Is there a jacuzzi in the rooms?
A few of our suites have their own whirlpool bath with massage jets. Contact us if you wish to book one of these luxury suites.
Does the hotel have it’s own gymnasium?
There is no gymnasium at the hotel. The hotel does have vast grounds with trees and flowers, where you can exercise, relax or do yoga, as well as very well-equipped and safe facilities for cyclists.
What are the main attractions and activities available nearby?
The Grand Hôtel Gallia & Londres is just 200 metres on foot from the Shrine and the Cave of Lourdes, and 700 metres from the Castle and the Voie Verte des Gaves cycle path. By car, it takes 5 minutes to reach the Pic du Jer funicular railway and 10 minutes to get to Lourdes Lake and the golf course. It’s a 15-minute drive to the Pyrenean Animal Park in Argelès-Gazost. You can reach the Bétharram Caves in just 20 minutes. It takes between 30 minutes and 1 hour to drive to the Cirque de Gavarnie car park, the Cauterets-Pont d’Espagne site, Pau Castle, the Col de Tourmalet, Estaing Lake, the Madiran or Jurançon vineyards, the Hautacam leisure park, the hussar museum or the stud farms of Tarbes. Last but not least, you can reach the Pic du Midi cable car in 1 1/2 hours.
What are the most popular sights to see in the vicinity of the hotel?
The most popular attractions in the hotel’s immediate vicinity are the sanctuary, the castle, the Pic du Jer and funicular railway, and Lourdes Lake. Other key sights that can easily be reached by car or bus are the Pyrenean Animal Park, the Bétharram Caves, the Donjon des Aigles (birds of prey), the Cirque de Gavarnie, the Cauterets-Pont d’Espagne site, the Col du Tourmalet, Gaube Lake, Estaing Lake, the Pic du Midi, the Madiran and Jurançon vineyards and the Hautacam leisure park.
Does the hotel have any outdoor facilities?
The Grand Hôtel Gallia & Londres has a range of outdoor facilities. The vast, natural grounds are traversed by a river and make a great place to enjoy the shade of the trees and flowering shrubs. You can also relax on the spacious open terrace offering views of the grounds and the castle.

Miscellaneous

Can private functions be organised at the hotel?
The stylish quality, historic decoration and numerous facilities (lounge bar, restaurant, grounds, lobby, etc.) make the Grand Hôtel Gallia & Londres perfect for private functions and corporate events of every nature: garden parties, weddings, parades, photo shoots, product launches, VIP receptions, etc. Get in touch and bring your project to life in a remarkable, elegant setting in the heart of the Pyrenees.

Best rates guaranteed via our website

Our best-rate guarantee is based on the hotel’s room rates indicated by reliable sources and which we update in real time.
When you click to book via our official website, you are booking directly via the hotel’s own reservation system. No commission is paid to any other party for this transaction.
 
When you book via our official website, you are guaranteed access to:

    the best room rates
    the last available rooms
    bookings that involve no middlemen and no additional costs
    instant processing of your booking
    instant booking confirmation via secured payment
    direct help from the hotel staff
    the possibility of cancelling or changing your booking (see general terms and conditions)

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NO ROOMS AVAILABLE

We found no available rooms to match your search criteria. This could be for any of the following reasons:

    The rooms are no longer available for the requested period.
    The number of guests you indicated does not match the room capacity.
    The promotion code you entered has expired or is not valid for your request.


For more details please contact the hotel directly, by telephone or email. Close
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